We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must arrive back with us in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact Dennis at dennis@dennishorgan.ie. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
Exchanges can be made within 30 days of receipt of your item. The fastest way to ensure you get what you want is to return the item you have, and once the return is received by us we’ll send out your replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.